Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Airota Limited ("Airota", "we", "us", "our"), a company registered in England and Wales, governing your access to and use of the Airota platform, including our AI-powered scheduling services and the AI assistant "Milo" (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts under English law to use our Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

4. Service Description

Airota provides an AI-powered staff scheduling platform that includes:

• Automated schedule generation using artificial intelligence
• Staff management and availability tracking
• AI assistant "Milo" for natural language scheduling commands
• Time and attendance monitoring
• Reporting and analytics
• Integration with third-party services

5. AI Services and Milo

Our AI assistant "Milo" and automated scheduling features are provided to assist with scheduling decisions. You acknowledge and agree that:

• AI-generated schedules are recommendations and should be reviewed before implementation
• You remain responsible for all scheduling decisions and their compliance with applicable laws
• AI outputs may occasionally contain errors or suboptimal suggestions
• We continuously improve our AI but do not guarantee specific outcomes
• Human oversight of AI-generated content is your responsibility

6. Subscription and Payment

6.1 Subscription Plans

Access to the Service requires a paid subscription. Current pricing and plan details are available on our website. We may offer a free trial period for new users.

6.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are quoted in GBP unless otherwise stated
• VAT will be added where applicable at the prevailing UK rate
• Payment is due immediately upon invoice

6.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods unless required by law.

7. User Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Comply with all applicable UK employment laws, including the Working Time Regulations 1998
• Ensure accuracy of employee data you input
• Obtain necessary consents from employees for data processing
• Not misuse or attempt to circumvent the Service's security features
• Not use the Service to discriminate unlawfully against employees

8. Prohibited Conduct

You must not:

• Reverse engineer, decompile, or disassemble the Service
• Copy, modify, or create derivative works of the Service
• Share your account credentials with unauthorised parties
• Use automated systems to access the Service without permission
• Transmit malware, viruses, or harmful code
• Interfere with the Service's operation or other users' access
• Use the Service for any illegal or fraudulent purpose

9. Intellectual Property

The Service, including all content, features, and functionality, is owned by Airota Limited and is protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.

You retain ownership of your data. By using the Service, you grant us a licence to use your data as necessary to provide and improve the Service.

10. Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. We comply with the UK GDPR and Data Protection Act 2018. Where we process personal data on your behalf, we act as a data processor and you remain the data controller.

11. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party. This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from third parties.

12. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may suspend the Service for maintenance, updates, or circumstances beyond our control. We will endeavour to provide advance notice of planned maintenance where practicable.

13. Limitation of Liability

To the maximum extent permitted by English law:

• The Service is provided "as is" without warranties of any kind
• We do not warrant that the Service will meet your specific requirements
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the fees paid by you in the 12 months preceding the claim

Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold harmless Airota, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Term and Termination

These Terms commence when you first access the Service and continue until terminated. Either party may terminate:

• For convenience, with 30 days' written notice
• Immediately, if the other party materially breaches these Terms
• Immediately, if the other party becomes insolvent

Upon termination, your right to access the Service ceases. We will retain your data for 30 days, after which it will be deleted unless legally required to retain it.

16. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or through the Service. Your continued use after changes take effect constitutes acceptance. If you do not agree to changes, you must stop using the Service.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Airota
• Severability: If any provision is found unenforceable, the remaining provisions continue in effect
• Waiver: Failure to enforce any right does not constitute a waiver
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control

19. Contact Information

For questions about these Terms, please contact: